⚙️ Organization Settings
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Company Information
Company Name *
Domain
Website
Logo URL
Phone
Fax
Address
Street Address
City
State/Province
Postal Code
Country
Contact Information
Support Email
Billing Email
Ticket Email Settings
Ticket Email From
Ticket Email Reply-To
Email Signature
Email Footer
Appearance
Primary Color
Secondary Color
📤 SMTP Settings (Outgoing Email)
SMTP Host
SMTP Port
SMTP Username
SMTP Password
From Email
From Name
Use SSL/TLS (Recommended)
🔌 Test SMTP Connection
📧 Send Test Email
📥 IMAP Settings (Incoming Email)
IMAP Host
IMAP Port
IMAP Username
IMAP Password
Inbox Folder
Check Interval (minutes)
Use SSL/TLS (Recommended)
Enable automatic email-to-ticket conversion
Regional Settings
Time Zone
Eastern Time (ET)
Central Time (CT)
Mountain Time (MT)
Pacific Time (PT)
Arizona (MST)
Alaska Time (AKT)
Hawaii Time (HST)
UTC
Date Format
MM/dd/yyyy
dd/MM/yyyy
yyyy-MM-dd
Time Format
12-hour (hh:mm AM/PM)
24-hour (HH:mm)
Currency
USD - US Dollar ($)
EUR - Euro (€)
GBP - British Pound (£)
CAD - Canadian Dollar (C$)
AUD - Australian Dollar (A$)
Ticket Settings
Default SLA (hours)
Default Priority
Low
Medium
High
Critical
Default Hourly Billing Rate ($)
Used to auto-calculate the billable amount when a technician logs time on a ticket.
Enable ticket email notifications
Enable customer portal
Require approval for time entries
👤 Provisioning Settings
Approver Email
Provisioning requests require approval before any automation runs. An email with Approve / Deny buttons will be sent here. Defaults to Support Email if left blank.
Approval Link Expiry (hours)
📧 Mailcow Spam Filter Settings
Mailcow API URL
Base URL of your Mailcow instance (no trailing slash).
API Key
Stored encrypted. Leave blank to keep the current key.
Enable Mailcow Integration
💾 Save Mailcow Settings
🔌 Test Connection
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💾 Save Settings